Enterprise-grade IT service level agreement for startups
Every business that uses third-party IT outsourcing services understands the importance of signing Service Level Agreements or SLAs with their IT service provider. Zachsys, being one of the leaders of the IT outsourcing market in Ukraine and one of the top 10 Managed Service Providers worldwide, clearly understands the importance of service level agreement for IT services. Over 10 years and more than 500 DevOps projects have given us significant experience with providing remote Amazon web services management and customer support on other cloud platforms.
AWS service level agreement for a fraction of costs
As AWS is the most popular cloud platform worldwide, we have the biggest expertise working with it. Zachsys provides all the range of products and features from Amazon Web Services, from IaaS deployment to PaaS support and SaaS management. We do it on behalf of the customer and guarantee stable uptime for any project or product deployed to AWS and managed by Zachsys under our SLA — and it costs much less than ordering these services directly from AWS.
No service credits, as there are no caps on our service levels
The key component of any SLA is the description of the metrics that ensure the efficiency and completeness of the services provided, including the guaranteed service levels, service caps, and applicable service credits. When working with Zachsys, you get no service caps, as we concentrate on proactively removing bottlenecks to minimize possible performance issues and optimizing the infrastructure to reduce the numbers of incidents.
IT support service level agreement for our products
Zachsys provides ongoing support and development for all software products we help develop if the customer needs it. We ensure the product is released on time, runs cost-efficiently, scales well and all the incidents are resolved in a timely manner. This way, we’ve got you covered from the beginning of your product development and all the way through the growth phase of your startup, up to the long-term infrastructure support at scale.
WHO WE ARE
With comprehensive expertise across IT,communications,cyber security and business intelligence, we'll cover all your technology needs